A
OOGIsland
Island A
04.00 – 22.00
Airlines & Counters
GAGaruda IndonesiaA1–A12
AKAirAsia IndonesiaA14–A18
OOG (oversize baggage) counter is available at the end of Island A. Report to staff for oversized baggage drop.
Airport GuideCheck-in & Baggage
Your journey starts here
A smoother check-in at Kualanamu
Find your airline counter and move through departure with confidence.
Airline Counter Finder
Find your airline check-in location
Enter an airline name or counter number.
Check-in Layout
Four islands, one clear journey
Select an island to see its airlines and available counter ranges.
From terminal entrance
Self Check-in · A–B
Self Check-in · C–D
B
Island
Island B
04.00 – 22.00
Airlines & Counters
TRScootB1–B4
OVSalamAirB5–B9
QGCitilinkB14–B24
Self check-in machines are available between Islands A and B. Use them for faster check-in without queuing.
C
Island
Island C
04.00 – 22.00
Airlines & Counters
IDBatik AirC1–C4
JTLion Air InternationalC5–C6
IWWings AirC7
IPPelita AirC8–C11
MHMalaysia AirlinesC14–C18
SQSingapore AirlinesC19–C24
Island C serves international flights. Prepare your passport and travel documents before reaching the counter.
D
Island
Island D
04.00 – 22.00
Airlines & Counters
JTLion Air DomesticD1–D8
SSSusi AirD18
IUSuper Air JetD19–D22
Island D serves several domestic flights. Check your airline and counter number before proceeding to check-in.
Departure Journey
From terminal to boarding
01
Prepare ticket & documents
02
Find your airline island
03
Check in & drop baggage
04
Security screening
05
Proceed to boarding gate
2 locations availableSelf Service
Self Check-in Machines
Available between Islands A–B and Islands C–D to make check-in faster.
Location · End of Island ASpecial Baggage
Oversize Baggage (OOG)
For bicycles, strollers, sports equipment, and oversized items. Follow your airline staff’s instructions.
Counter locations and facility usage may change depending on operational conditions. Recheck your flight information and follow airline staff directions in the terminal.